FREQUENTLY ASKED QUESTIONS
ORDERING & ACCOUNTS
How do I create an account with Pacific Automation?
You can sign up or register following the link https://pacificautomation.com.au/#/login
How do I request a quote?
Requesting a quote is simple. You can reach us through our contact us form, live chat, or phone. Alternatively, logged-in customers can submit a quote request directly from the shopping cart page using the Request Quote function.
I already trade with Pacific Automation how do I link my account?
I already trade with Pacific Automation how do I link my trading account to the store?
PAYMENTS & RETURNS
What is your return window?
Application's for return of goods must be made within 14 days of the original invoice date.
What payment methods are available?
We accept a wide range of payment methods, including credit card (Mastercard, Visa, and American Express), PayPal, PayPal Pay in 4, and trade account terms (e.g. 30 or 60 days).
What is your return process?
To request a goods return, simply complete our online form at pacificautomation.com.au/goods-return-application. Our team will review your request and follow up with next steps.
STOCK & DELIVERY
Do you offer free shipping?
Yes, with a spend over $100 inc GST. If the order is under $100 there is a flat rate $20 shipping fee.
Does Pacific Automation hold local stock?
Yes, Pacific Automation holds stock in warehouses in both Perth & Sydney.
Do you ship Internationally?
No, Pacific Automation only ships to addresses within Australia.
Do you offer local pickup?
Yes, we allow local pickup or "Click & Collect" at both are Perth & Sydney Warehouses.