Customer communication and the coronavirus: Our approach

By March 24, 2020Company news

We are facing a truly unprecedented situation. As more and more people across the country are being impacted by the coronavirus (COVID-19), we wanted to reach out and update you on how we’re approaching the situation.

While we don’t want to add to your already cluttered inbox or news feed about COVID-19 impacts and communication strategies, we want to let you know it’s largely business as usual for the team at Pacific Automation and we’re continuing to service our customers, nationally. and that we’re doing everything we can to keep our team and our customers safe.

Reduced travel and in-person interactions

Following the government’s recommendations, we’re limiting travel and in-person interactions, to minimise the risk to our staff, our families and the wider community, while maintaining our high level of support to our customers. Where possible, staff are working from home and careful safety measures are being followed by those still coming to work.

How can you contact us?

While some of us are working remotely and others are in the office, we’re still at the end of the line and ready to assist you with your enquiries us via phone or email.

Replacing in-person meetings with video calls

Despite minimising face-to-face meetings, we’re are available for video calls via Microsoft Teams. If you use Microsoft Teams, you can contact us directly via our email addresses or we can host an online meeting.

So, however you’d like to communicate with us, we’ll be here.

We will keep you updated on any changes as they arise.

We hope you, your family and friends stay well and safe in these challenging times.

We’re Here to Help

Video Call

Via Microsoft Teams using our individual email addresses


1300 881 876